D21 Privacy Policy — Protection of User Personal Information
This Privacy Policy explains how d21 collects, uses, stores, and protects your personal information as a user of our platform. We are committed to handling your privacy responsibly and in accordance with Malaysian legal requirements.
Effective Date: January 2026. This policy may be updated from time to time — check this page periodically for any changes.
Information We Collect
D21 collects various types of information depending on how you interact with our platform. Below are the categories of information that may be collected:
Account Information
- Full name, date of birth, and ID card number
- Email address and mobile number
- Username and hashed password
- Address details for identity verification
Device & Browser Information
- Device type, operating system, and browser version
- IP address and general location data (country/region)
- Login timestamps, pages visited, and session duration
- Technical data for identifying and resolving issues
Payment Information
- Deposit and withdrawal records in Malaysian Ringgit (RM)
- Payment method used (e-wallet, bank transfer)
- Transaction reference number and payment timestamp
- Verification details for larger transactions
Usage Data
- Betting history and games played
- Account settings and user preferences
- Interactions with support and help features
- Feedback and communications with the d21 team
How We Use Your Information
Information collected by d21 is used solely for legitimate purposes directly related to delivering our platform services to users in Malaysia. We do not sell or use your data for third-party advertising without your consent.
- Managing user registration and accounts
- Processing deposits and withdrawals in MYR
- Providing effective customer support
- Verifying user identity in line with compliance requirements
- Detecting and preventing fraud and suspicious activity
- Sending important account-related notifications
- Improving the user experience on the platform
- Complying with applicable laws and regulatory requirements
Cookies & Tracking
D21 uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit our website.
We use several types of cookies:
- Essential Cookies: Required for core platform functions such as login and session management. These cookies cannot be disabled.
- Functional Cookies: Saves user preferences such as language and display settings for a smoother experience on future visits.
- Analytics Cookies: Helps us understand how users interact with the platform so we can make continuous improvements.
You can manage or block cookies through your browser settings, though this may affect the functionality of certain parts of the d21 platform.
Data Storage, Security & Third-Party Sharing
Storage & Security
All your personal information is stored on servers protected by SSL encryption and strict technical security measures. d21 employs the latest industry-standard security protocols to prevent unauthorised access, disclosure, or modification of your data.
Your data is retained for as long as your account is active or as required for legal compliance purposes. Once an account is closed, data is kept for the period stipulated under Malaysian law before being securely deleted.
Third-Party Sharing
D21 does not sell users' personal information to any third party. However, we may share necessary data with:
- Payment service providers for processing transactions in RM
- Relevant authorities when required under Malaysian law
- Technical partners who assist in operating the platform, subject to strict confidentiality agreements
User Rights, Policy Changes & How to Contact Us
Your Rights as a d21 User
As a d21 user, you have the following rights regarding your personal information:
- Right of Access: You have the right to request a copy of the personal information we hold about you.
- Right to Rectification: You may request corrections to any information that is inaccurate or incomplete.
- Right to Erasure: Under certain circumstances, you may request the deletion of your personal information, subject to applicable legal obligations.
- Right to Object to Processing: You have the right to object to the processing of your data for specific purposes that are not required by contract or law.
- Data Portability Rights: You may request your data in a machine-readable format for transfer to another provider where applicable.
Changes to This Policy
D21 reserves the right to update this Privacy Policy at any time. Users will be notified of significant changes via a notice on the platform. The effective date at the top of this page will be updated alongside any changes. Continued use of the platform after changes are published constitutes acceptance of the revised policy.
Contact Us
For any privacy-related enquiries, data access requests, or complaints regarding the protection of your personal information, please reach out to the d21 team:
Email: [email protected]
You may also refer to our FAQ page for more information.
Your Privacy, Our Priority
If you have any further questions, visit our FAQ page or register an account to start using the d21 platform safely.